Terms and Conditions
These Terms and Conditions govern your access to and use of the hosting, cloud, domain-related, and other services provided by UnicyCloud™.
By creating an account, purchasing, renewing, accessing, or using any UnicyCloud service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with any additional policies or agreements applicable to the specific service you purchase.
1. Acceptance of Terms
By accessing, purchasing, or using UnicyCloud™ services, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these Terms, you must not purchase or use our services.
If you are using our services on behalf of a company, organization, or other legal entity, you represent that you have the authority to accept these Terms on its behalf.
2.Description of Services
UnicyCloud™ provides web hosting, cloud infrastructure, domain-related services, email hosting, server resources, technical support, and other related digital services depending on the product or plan purchased.
Features, storage, bandwidth, server resources, support levels, software, and other specifications may vary depending on the selected service.
We make reasonable efforts to provide reliable and secure services. However, no hosting, cloud, network, or Internet-based service can be guaranteed to operate without interruption, maintenance, technical incidents, third-party failures, or other circumstances beyond our reasonable control.
Unless a specific Service Level Agreement (“SLA”) expressly states otherwise, uptime figures or service availability information should not be interpreted as a guarantee of uninterrupted service.
3. Account Information and Security
You are responsible for providing accurate and current account, contact, and billing information.
You are responsible for maintaining the confidentiality and security of your account credentials, passwords, API credentials, control panel access, FTP/SFTP accounts, email accounts, and any other authentication information associated with your services.
You are responsible for activities performed through your account unless otherwise required by applicable law.
If you suspect unauthorized access or a security compromise, you should contact UnicyCloud™ Support promptly.
4. Customer Responsibilities
You are responsible for the websites, applications, files, databases, email accounts, scripts, software, and other content hosted or operated through your account.
You agree not to use our services to:
- engage in unlawful, fraudulent, abusive, or malicious activities;
- distribute malware, ransomware, viruses, malicious scripts, or other harmful software;
- conduct unauthorized hacking, scanning, exploitation, or attacks against systems or networks;
- send spam, phishing messages, or other abusive communications;
- infringe intellectual property or other legal rights;
- host or distribute content prohibited by applicable law;
- intentionally interfere with the operation, security, stability, or performance of our infrastructure or other customers’ services; or
- use server resources in a manner that materially and repeatedly disrupts shared infrastructure or other customers.
We may investigate suspected abuse and take reasonable action when necessary to protect our customers, infrastructure, network, suppliers, and services.
5. Shared Hosting and Resource Usage
Certain UnicyCloud™ services operate in shared hosting environments where multiple customers may use the same physical or virtual infrastructure.
Customers using shared hosting must use resources reasonably and in accordance with the limits of their hosting plan.
Excessive CPU usage, memory consumption, disk I/O, database activity, email activity, network traffic, processes, or other resource usage that negatively affects server stability or other customers may result in temporary limitations, suspension, or a request to upgrade to a more appropriate service.
Whenever reasonably possible, we will attempt to contact the customer before taking significant action, except where immediate intervention is necessary to protect security, infrastructure, other customers, or service availability.
6. Payments and Billing
You agree to pay all fees associated with the services you purchase.
Prices, billing periods, renewal frequencies, and applicable fees are presented when ordering a service or within your customer account.
Depending on the service, billing may occur monthly, annually, or according to another billing period disclosed at the time of purchase.
You are responsible for maintaining valid billing and payment information.
Failure to pay an invoice when due may result in suspension, restriction, or termination of the affected service.k.
7. Automatic Renewal
Services configured for automatic renewal will renew automatically unless automatic renewal is disabled or the service is cancelled before the renewal transaction is processed.
Certain services may be processed before their official renewal or expiration date to reduce the risk of interruption or expiration.
For domain names in particular, renewal transactions may be initiated approximately 2 to 3 days before the official expiration or renewal date.
Customers who do not wish to renew a service are responsible for cancelling the service or disabling automatic renewal before the applicable renewal transaction is processed.
Renewal reminders may be provided as a courtesy through our automated systems. However, customers remain responsible for monitoring their services, renewal settings, account information, and billing status.
